If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact: To leave feedback or make a complaint about the Scottish Ambulance Service, contact: To leave feedback or make a complaint about The State Hospital, contact: Don’t include personal information e.g. You cannot complain to an NHS board about private health care or anything you're taking legal action about. For public health services complaints, contact the Local Government Ombudsman.. If you do not want to make a direct complaint or your complaint has not been resolved, contact your local NHS health board or special NHS board. See comments and complaints on the main Public Health Scotland website. If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO). To lodge a complaint with us regarding VisitScotland please fill out this form with details of your experience. This is a service where independent mediators help the parties to reach an agreement. The SPSO cannot normally look at complaints: All GPs are required by their contract to have a practice-based system for handling complaints, and practices must co-operate with the local health board in the investigation of concerns. Learn more about NHS24 complaints procedure. You are the best person to tell us about your care. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. All NHS bodies (including every GP practice) must adopt both the new CHP and the ‘Public-Facing Document’. We use cookies on this website which are essential for it to work. Other NHS services. West of Scotland health board complains about chastity school speaker . Complaints team: Complaints team PO Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr KA6 6AB Telephone 01292 513620 please note: your call may be recorded Fax 01292 513665 Email: complaintsteam@aapct.scot.nhs.uk Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 You can make your complaint in person, by phone, by e-mail or in writing. You've been redirected from a site that no longer exists The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of our staff. Healthcare Improvement Scotland Supporting the delivery of high quality, evidence-based care and scrutinising services to provide public assurance about the quality and safety of healthcare. Mental health services complaints. Guidance. Glasgow City Integration Joint Board Complaints Team; NHS Greater Glasgow and Clyde Complaints Team for community health; Glasgow City Council Complaints Team for social care; make a media enquiry to: NHS Greater Glasgow and Clyde Media Team for community health; Glasgow City Council Media Team for social care; report a concern about a child or an adult General Enquiry. We also use non-essential cookies to help us improve our websites. Complaints regarding GPs, Dentists, Chemists or Opticians: If your complaint is about any of the above services you should complain to the practice directly. The national Health Board working to reduce health inequalities and improve population health in Scotland. HIS lead the scrutiny and public assurance of health services in Scotland. Private Dental Services. The Health Board can act as ‘honest broker’ to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. Patient enquiries. For non-health related advice on COVID-19 please visit the Scottish Government. If you’d like us to reply in Gaelic, please use Gaelic when filling out the form. If you’d like to make a complaint about your treatment or access to healthcare, you should make this directly to the local health board concerned or GP surgery involved. Your cookie settings have been saved. Find out more. First published on 14 July 2017. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). Complaints addressed by any member of staff, or alternatively referred to the appropriate point for early resolution. Know where to get the right care in the right place this winter. To provide feedback or complain about your COVID-19 testing experience or your experience of the National Contact Tracing Centre please complete the form below. These include NHS Education for Scotland (NES) and Healthcare Improvement Scotland (HIS). Minor Ailment Service (MAS) Formulary. There are also 31 integration authorities which provide health and social care at a local level. What to include in a complaint You can make a complaint in writing, by phone, by email, in person or using an online complaints form. Mygov.scot uses cookies which are essential for the Private Dental Services. NHS Boards must confirm implementation of the new procedure to the Scottish Government. The national Health Board working to reduce health inequalities and improve population health in Scotland. We will always try to deal with your complaint … You can speak to Patient Affairs staff about mediation in NHS Lanarkshire. Complaints about Healthcare Improvement Scotland This leaflet tells you about our complaints procedure and how to make a … To make a complaint, contact the feedback and complaints team at your local NHS health board. We’re working continually to improve it, and will be adding to the content and functionality over the next few months. Concerns about primary care providers can be raised with the local health board, but the board must then decide if it would be more appropriate for the primary care provider to consider the complaint. It reviews complaints about most organisations providing public services in Scotland. There are currently two occupational pension schemes for National Health Service staff in Scotland: the National Health Service Superannuation Scheme (Scotland) and National Health Service Pension Scheme (Scotland) 2015. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. We have a two-stage complaints procedure. West of Scotland health board complains about chastity school speaker . Find out how you can get in touch with different areas of NHS National Services Scotland. We also use non-essential cookies to help us improve our websites, which you can opt out of in … For example if it's a complaint about your doctor, you could complain to the surgery. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody. (). For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). If your complaint is about NHS 24, the Golden Jubilee National Hospital, the Scottish Ambulance Service or the State Hospital, you can find out who to complain to on the NHS Inform complaints page. If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or seek a judicial review. Any To give feedback or make a complaint you can: speak to a member of staff - this can be the best way to give feedback and resolve issues quickly contact your NHS Board by phone, email or online. You may, however, want to write an alternative foreword presenting the complaint handling procedure’s key aims, benefits and requirements.] This is available in addition to the 2016/17 publication report. Feedback, complaints and your rights Your rights and responsibilities when giving feedback or making a complaint about the NHS in Scotland Complain about a GP, pharmacy, dentist or hospital in Scotland Who to contact at your local health board to leave feedback or make a complaint Duty of candour The NHS Constitution sets out your rights as a patient, and explains the … cookies. Inform, Engage and Consult . data collected is anonymised. Whistleblowing. Return to top. Complaints about the NHS Board. Care should be decided and delivered with the input of you and your family. For practitioners and policy makers, Community Planning and Health and Social Care Partnerships, and other public service staff. Complaints. 20 day investigation stage: this will apply to complaints that have not been resolved at the early resolution stage or identified as complex. Glasgow G2 6QQ & Arran 's complaints procedure: this will apply to complaints that have not received a.! 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