The unit outside your home is a heat pump and the unit inside the home is the auxiliary heating system. Learn how to get your new ecobee Thermostat up and running. Heat pump systems have two units - one outside the home and one inside the home. Even if you don’t know anything about thermostat wiring, you can learn pretty much everything you need to know in the next 30 seconds. It’s possible that, if the weather is especially cold, your heat pump could run near-constantly without there being an issue. Heat Custom Settings Custom settings you created for heat. I have been using the ecobee since April and I have noticed this winter that my HP is not quite keeping the house warm without using the auxiliary heat a lot. To begin, go to Ecobee’s website on any computer and click “Login” at the top. If it’s 30 degrees outside, it is unreasonable to expect the system to maintain an indoor temperature of 78 without using the heat strips. If your Ecobee was recently installed, it’s possible that the settings haven’t been changed from the factory pre-sets. Aux Heat We got a new Reem Unit in September, we have been very happy with it and the huge improvement in our electric bill for the past 2 months. Emergency heat is supposed to be used when the heat pump fails. Heat systems, and accessories. I recently purchased my home and do not fully know what equipment I have. This feature lets you put Ecobee smart thermostats, or even thermostats from another brand, in multiple zones. Single Stage Heat Pumps – will have only one wire (for both heating and cooling) leading into Y terminal. You shouldn’t ever use EM heat unless there’s truly an emergency—like your heat pump isn’t working— because backup … Aux Heat Auxillary heating has been turned on. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… I double checked wiring and it is all as I left it. Update amazon now offers a free smart home consultation It is currently wired to a Simple Comfort 2201 thermostat. I have a heat pump system with aux heat. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. To limit auxiliary heat and lower your heating costs, a critical first step is to set a lower indoor temperature. Does Auxiliary Heat Cost More to Run? Which is extremely easy to do with an Ecobee thermostat. Learn more. This means, when the temperatures start to drop and your heat pump cannot produce enough hot air to warm your home the aux heat will turn on. I tried resetting the Ecobee completely to no avail. Unfortunately, the only way to view your Ecobee’s usage history and reports is through the web interface. EM heat is an option on your thermostat that you can manually turn on to activate backup heating. Limiting the use of auxiliary heat can be an effective means of saving money. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. If you are not experiencing one of the 3 situations listed above but your heat pump is running on AUX heat, your heat pump likely needs a professional repair. Wiring – Heat Pump Thermostat (Single Stage) Identifying Multi Stage Heating/Cooling Systems Installing your new thermostat. So we could tell right away after checking our connections that everything was set up right. I also just bought an Ecobee Smart SI thermostat for my upstairs unit. ecobee thermostats are now compatible with even more 24v systems, including conventional, 2- and 4-pipe FCU, 2-Pipe FCU + Auto Changover, Highrise Heat Pump, Aux. I eventually had to wire it up so the oil heat is the AUX heat and the heat pump is turned off when the temps fall below 40F. I have heatpump with AUX heat (W1), and emergency oil heat (E). Our support team is waiting to help you. EM heat is NOT the same thing as AUX heat: AUX heat signifies that your heat pump has automatically switched over to backup heating because temperatures are too low. (Note: when doing my humidifier work, I never touched the Ecobee wiring). Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Emergency heat is when you turn on a secondary heat source manually. Yes, you do get access to thermostatMode changes to Aux Heat (auxHeat) using my Ecobee Suite, and it is fairly easy to build a RM Rule to send you a Notification based on changes to that attribute (and close to 100 other settings & attributes that Ecobee themostats support). Emergency Heat. Water Heat Water heater settings. Aux Water Heat The auxilary threshold has been reached and is running for your water heater. You can choose either the ecobee thermostat or your furnace to control your system's fan during furnace/aux heating cycles. Cool Custom Settings For example, I can tell when the auxiliary heat is on, because hot air is blowing on me, but the app will just say that the regular heat is on. Auixiliary Heat will turn on automatically when heat can no longer efficiently transfer heat from the outside air to heat pump. The handler in the attic is a Goodman ARUF032-00A-1C. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. 1 (ecobee3 lite Pro is incompatible with accessories). When I get up and check the thermostat, sure enough, the auxiliary heat is running. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. The main screens in Ecobee’s iPhone app. Enter in your username and password, and then click “Sign In”. The ecobee selects whether to heat or cool according to your settings. Auxiliary heat is when the secondary heat source turns on automatically. STILL NEED HELP? Heat pump running constantly. It does not support virtually any other kind of heat pump, such as a 1-stage heat pump with separate 2-stage furnace heating (dual fuel) or a 2-stage heat pump with/without AUX heat. I have the lockout set to 20F and compressor lockout set to 10F. This feature requires an Internet connection to function properly When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not on). Aux Outdoor Temp Alert- If you have a heat pump with an auxiliary heat configuration, you can configure your ecobee3 to generate an alert if the auxiliary heat is called for when the outdoor temperature exceeds this programmed set point. *The Nest Thermostat E supports a single stage heat pump with/without AUX heat and a single stage heat pump with separate single stage furnace heating (dual fuel). My upstairs unit is an air conditioner/heat pump with emergency heat. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. When set to "thermostat", the ecobee will operate your system fan differently than your furnace during heating cycles by sending the signal to run the fan itself rather than relying on the furnace to do so. Note: If the heat pump has emergency heat/auxiliary heating facility, you will find a wire leading into AUX terminal. If your heat pump is constantly running, there are likely three main causes: Unusually cold weather: Heat pumps are designed to work much more gradually than a furnace. Ecobee has no concept of emergency heat like my old thermostat. Now that heat has started running, I’ve noticed four times, always around 6:15-6:20 am, the aux heat has turned on despite the unit not running … Auxiliary Heat vs. Click on “Home IQ”. If you notice that your auxiliary heat seems to be coming on too frequently or you get an alert that says “auxiliary heat running too long,” there may be a simple fix that could save you a service call. This is when the outside is around 35-40 degrees and the indoor temperature is around three degrees cooler than the thermostat setting. If it's telling you it's running aux heat and the house is getting cold - and you can't feel hot air coming out of your vents - then I'd say you either have a wiring problem or an actual aux heat … Your thermostat is basically a fancy “switch” that tells your furnace, heat pump, or A/C (I’ll refer to all of those as simply your “HVAC system” from now on) when to turn stuff on and off. Ecobee Multiple Zones: Everything You Need To Know About Ecobee Zone Control The key feature of the Ecobee3 is the Ecobee multiple zones feature. It is all as i left it installation guide includes step-by-step instructions make... 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